Frequently Asked Questions

VENUE DECOR FAQs

Do you require a minimum spend?

No, there is no minimum spend required.

Do you cover other events too?

We mainly focus on weddings and as they are booked so far in advance it does limit availability for other events however, we are happy to look at other events and have set up for corporate events, birthdays etc.

Can we see your products before we book with you?

We have a lovely showroom in Hillington with a great selection of product out on display where we offer a free consultation to chat through your ideas. If there is something in particular you’d like to see then please ask as we may be able to set it up before you come in if it’s not out.

Do we need to make an appointment to come into the showroom?

We do advise an appointment as by the nature of our business we are out and about quite a bit and we would like to have time to properly chat with you.

How far in advance should we book?

Key dates can book up to two years in advance so we advise getting in touch as soon as you can to check your date.

How do I secure my date?

Once we have agreed your quote then we just require a small deposit and a booking form to secure your date.

When do you set up/collect?

We liaise with the venue to arrange set up and collection however as a general rule we set up early on the morning of the wedding so we are gone well before any of your guests arrive. We then come in early the following morning to pack away so everything is out the way if another wedding is getting set up. Occasionally we may set up the day before if requested by, or agreed with, the venue. If we need to return at the end of the night to pack up then we would need to be notified well in advance so arrangements can be made.

Can we use the products outside?

As a general rule, unfortunately not. Due to the unpredictable nature of the Scottish weather and how delicate most of our products are this helps avoid damage or any health & safety issues. If you are enquiring about something you want to use outside then please do ask and we will be able to advise.

Can the items be moved after initial set up?

If items are being moved to a different room they will sometimes need dismantled and rebuilt so we would need to allow time to come back and do that so please let us know at the time of booking so we can ensure that’s possible. Some items that are easier to move we may discuss this with your venue if they are willing to move them for you but again we would need to know in plenty of time.

When is final payment due?

Final payment is due 4 weeks before the wedding. If you wish to make interim payments then you are very welcome if that suits you but there is no requirement for that.

STATIONERY FAQs

Do you provide a sample invitation?

Absolutely! As our invitations are all custom designed and handmade we wouldn’t expect you to make a final decision without seeing your invitation. We do have lots of samples available to view at wedding shows, in our showroom and images online but will gladly change it to your specifications or design something new, just for you! We will let you see pictures through the process and then the final sample – all free of charge!!

How long does it take to receive my stationery?

On average, we can complete your order in 4-6 weeks from payment of your deposit but we do recommend we design your range and book your date as soon as possible to allow us to keep space in our production schedule. We also advise that you order all your stationery at the same time so we can ensure continuity of stock, although we won’t finalise on the day items until nearer the wedding date.

Is there a minimum order?

No, there is no minimum order quantity.

How do we agree wording?

After gathering information from our online booking form, we can help you by sending some wording suggestions and are happy to change these to suit. We will then send a pdf proof of the finished wording and layout which we would ask you to sign off before we proceed to print.

Are envelopes and insert cards included in the price?

Yes, matching envelopes are included for Save the Dates as well as Day & Evening Invitations. An RSVP insert with matching envelope is also included with all day invitations. Additional inserts for menus, gifts, transport etc can be added for a small additional charge.

When should I send out my invitations?

Traditionally, invitations were sent out around 6 weeks before the wedding however, with everyone leading increasingly busy lives we recommend you send them out 10-12 weeks before the big day. This will not only give your guests time to make arrangements (and get a new hat!) but also give you time to receive RSVPs and create your seating arrangement. If you have guests travelling from abroad or are getting married at a particularly busy time (a bank holiday weekend for example) you might want to consider sending out Save The Date Cards up to a year before the wedding.

How do I pay for my stationery?

A 50% non-refundable deposit is required at the time of ordering which will cover ordering stock then the balance is due on collection / delivery of your main stationery order. Payment can be made by PayPal, bank transfer or cash.

How are my items delivered?

Depending on location we try to encourage our couples to come and collect their stationery as this allows us to ensure they are delighted with their invitations. However, this is not always possible and if we are required to post stationery then we will ensure everything is safely packaged and sent next day, signed for, delivery. Postage and packaging will be charged at cost price and so will vary depending on weight.

Do you have a showroom?

Yes, we do! We take appointments Tuesday to Sunday, including evenings and weekends and are happy to offer a free consultation where we can have a look at existing samples and colour swatches and discuss your style and theme. Please email or send a message through our contact page to arrange a no obligation meeting.
Please Note – weekends are sometimes not possible due to our wedding set ups

How many invites do I need to order?

First, you need to work out your guest list, then remember that in most cases you only require one invitation per household rather than per person, then add in a few extra just in case of any mistakes in writing names or last minute additions and that is how many you should order.

Do you provide a sample invitation?

Absolutely! As our invitations are all custom designed and handmade we wouldn’t expect you to make a final decision without seeing your invitation. We do have lots of samples available to view at wedding shows, in our showroom and images online but will gladly change it to your specifications or design something new, just for you! We will let you see pictures through the process and then the final sample – all free of charge!!

What stationery Items should I order?

Save the Date

Save the Date cards are usually fairly simple but stylish and give your guests plenty of time to prepare for your wedding – booking the day off work if required. These can be sent out anywhere up to a year in advance.

Day Invitations

A Day invitation is for the guests you wish to attend the entire wedding, so ceremony & reception. Your invitation is often the first hint at the style of your wedding that your guests will see and so should reflect your taste and any theme/colour to your wedding. You can add inserts with information on accommodation/travel, menus, rsvp cards etc if you wish and the whole thing will be design to suit you perfectly.

Evening Invitations

An Evening Invitation is for guests just invited to the reception so often contain similar information to the Day Invitation but with time and location relevant just to the evening reception. Most couples like these to be the same as their Day Invitations but they can be made a bit simpler or even completely different depending on your requirements.

RSVP

Both you and your venue will need an accurate number of guests so you can plan your wedding so an RSVP will encourage your guest to reply, although there are no guarantees! This often comes in the form of a small card and return envelope but some couples prefer to add an email address to the invitation and ask guests to rsvp by email. We can print the cards and also the return envelope if required.

Order of Service

An Order of Service was traditionally a booklet containing the running order for your church service, including hymns and readings, however it can now be used as a running order for the day if the ceremony is in a hotel venue. It can also be a nice touch to include the names of the Bridal Party and a thank you to your guests for coming to help celebrate your day.

Table Plan, Table Names & Place Cards

Although this may take some time to work out, your seating plan is vital to ensure your day goes smoothly. Once you have taken your time to get this as you wish then we can print table names/numbers and place cards for the tables and for outside the room, a stunning framed table plan to match your theme so everyone can work out where they’re sitting without having to wander around the room.

We can also hire table number stands and an easel for your table plan.

Menu

If your menu has choices and the venue wish numbers in advance then the menu can be sent out with the invitation and returned alongside the RSVP. Alternatively these can be placed at each place setting on your tables so your guests can look forward to what’s to come. Many venues will offer this as part of a package but be aware that this is often quite basic and very unlikely to match your theme so you might want to consider getting them printed to match your invitations.

 

If you need any additional items then please don’t hesitate to ask!